Frequently Asked Questions
12jet FAQ — All Your Questions Answered Here
From withdrawals to VIP cashback — every question you have about 12jet is answered in one place.
Whether you're new to 12jet or have been here a while, small questions come up from time to time. How long does a withdrawal take, how does account verification work, can you set a limit, or what do VIP benefits actually mean — this FAQ page was put together to give you clear and detailed answers to all of these. Each section is organised separately so you can quickly find the information you need. If you can't find an answer, our support team is available 24/7 to help.
How to Withdraw Funds
The minimum amount for any withdrawal request at 12jet is ৳500. Requests below this amount will not be processed. Before submitting a withdrawal, make sure your balance is at least ৳500. This limit applies equally across all methods — bKash, Nagad, Rocket, and Upay.
In most cases, funds arrive in your mobile wallet within 15 minutes to 2 hours of submitting a request. If additional verification is needed, it may take a little longer. Even during busy evening hours or on weekends, the maximum wait time stays within this range. Our team works around the clock to avoid any delays.
No, that is not possible. For security reasons, withdrawal funds will only be sent to a bKash, Nagad, Rocket, or Upay number registered in your own name. The name and details on your account must exactly match the name on your mobile wallet. Sending to a third party's number is outside our policy.
Yes, 12jet's payment system runs 24 hours a day, 7 days a week. Withdrawal requests can be submitted and processed on Fridays, Saturdays, and public holidays. Payments are sent within the same timeframe at night as well, though in exceptional circumstances a slight delay may occur.
Before withdrawing winnings from a bonus, you must meet the wagering requirement. The wagering requirement for 12jet's welcome bonus is 15 times the bonus amount — calculated on the bonus amount only, not added to the deposit amount. For example: if you receive a ৳1,000 bonus, you must wager ৳15,000 before you can withdraw. Bonus winnings can only be withdrawn after the requirement is fulfilled.
Account Verification
Yes, all your information and documents are protected with SSL encryption. Documents submitted for verification are never shared with third parties, except where required by law. You can read our privacy policy for full details on how your data is stored and managed.
Yes, this is mandatory. The name on your 12jet account must exactly match the name on your bKash, Nagad, Rocket, or Upay account. If the names do not match, the verification process will be blocked and your withdrawal cannot be completed. Please enter your name carefully and correctly when registering.
Identity verification is done for two main reasons — to ensure the security of your account and to prevent money laundering. 12jet prioritises identity verification to maintain fair play and a safe environment. Verification is also necessary to confirm that no one under the age of 21 is using the platform.
Verification is typically requested the first time you make a large withdrawal, or if unusual activity is detected on your account. In some cases, you may be asked to verify shortly after registration. Completing verification early means no delays on future withdrawals — so it's wise to do it in advance.
Don't be discouraged if your verification is rejected. This usually happens when a document is unclear, expired, or the name does not match. In that case, resubmit with clear and correct documents. For more help, contact us via 24/7 live chat or by email at [email protected] — our support team will assist you in Bengali.
Responsible Gaming
Yes, 12jet believes every player has the right to control their own spending. You can contact our support team to set a deposit limit. Daily, weekly, or monthly limits can be set. This is an important part of responsible gaming and we always encourage this step.
If you feel that gambling is having a negative impact on your life, contact us right away. Reach us via 24/7 live chat or email at [email protected] — we can arrange a temporary break or permanent closure of your account. You will also find detailed information and guidance on our responsible gaming page.
There are some common signs that may indicate a problem: repeatedly playing to chase losses, losing focus on family or work, spending beyond your set budget, or feeling restless when not gambling. If you notice these signs, take a break and talk to our support team. Gambling responsibly is the best form of entertainment.
No, 12jet is for people aged 21 and above only. Age is verified at registration and identity verification may be carried out again after an account is opened. If someone registers under the age of 21, the account will be closed and any deposited funds will be returned. This age limit is strictly enforced.
VIP & Cashback
12jet has three VIP tiers:
Bronze: up to 0.4% cashback per week.
Silver: up to 0.8% cashback per week.
Gold: up to 1.2% cashback per week.
The cashback rate increases at higher tiers, and additional special benefits are added.
Bronze: up to 0.4% cashback per week.
Silver: up to 0.8% cashback per week.
Gold: up to 1.2% cashback per week.
The cashback rate increases at higher tiers, and additional special benefits are added.
Level progression depends on your activity and regular play on the platform. The more you play and the longer you stay with 12jet, the sooner you get the opportunity to reach the next level. Once the specified turnover conditions are met, your account is automatically evaluated and you are notified.
In addition to cashback, VIP members receive special priority. At higher levels, you get dedicated support, exclusive promotions, and personalized offers. Gold level members enjoy the fastest service and the highest benefits. These benefits are continuously improved.
At the end of each week, a fixed percentage of your total net loss is returned as cashback. Depending on your level, this rate goes up to 0.4% for Bronze, 0.8% for Silver, and 1.2% for Gold. Cashback is added directly to your 12jet account balance and can be used at the start of the new week.
VIP level depends on activity. Playing regularly keeps your level intact and gives you the opportunity to move higher. Extended inactivity may trigger a level review. So playing regularly and in moderation is the best way to hold on to your VIP benefits. Contact the support team for more details.
Still have questions? We are ready to help
12jet's support team is available in Bengali and English, seven days a week, twenty-four hours a day. Chat with us directly on live chat or send your questions by email.
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