Your Privacy Is Our Priority

12jet is a trusted online gaming platform for players in Bangladesh. Ensuring the protection of personal information for every member who uses our services is our highest responsibility. This privacy policy ("Policy") describes what types of information 12jet collects, how that information is used, who it may be shared with, and how you can maintain control over your information.

This Policy applies to all services, products, and activities of the website https://12jet.lat. By creating an account or using our services on our site, you agree to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our platform.

12jet collects personal information for various purposes. Details are outlined below:

2.1 Information You Provide Directly

When you create an account or use our services on our platform, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (for identity verification)
• bKash, Nagad, Rocket, or Upay account details (for processing transactions)
• Username and password
• Communication preferences and language selection

2.2 Automatically Collected Information

When you use our website, certain information is collected automatically:

• IP address and device identifier information
• Browser type, version, and operating system
• Login time, session duration, and page visit history
• Information collected through cookies and similar tracking technologies
• Transaction history and game play records

2.3 Information Received from Third Parties

We may collect a limited amount of information from trusted third parties for the purposes of identity verification and fraud prevention. Such data collection is always carried out in compliance with applicable laws and regulations.

12jet uses your personal information for the following legitimate purposes:

• Account Management: To create, maintain, and secure your account.
• Identity Verification: To confirm your age and identity (minimum age 21).
• Transaction Processing: To manage deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Customer Support: To provide assistance through live chat and email.
• Security & Fraud Prevention: To detect and prevent unauthorized use of accounts.
• Responsible Gaming: To monitor problematic gaming behavior and provide necessary support.
• Legal Compliance: To comply with applicable laws and regulations.
• Platform Improvement: To analyze usage patterns in order to improve the quality of our services.

We never sell your information to third parties for marketing purposes or rent it out without your permission.

12jet may share your information with third parties in specific circumstances and under the following conditions:

4.1 Service Providers

We share necessary information with the following types of service providers: payment processing (bKash, Nagad, Rocket, Upay), identity verification, technology infrastructure, and customer support services. All such providers operate under our strict data protection agreements.

4.2 Legal Obligations

We may be required to disclose information to comply with an order from a competent court, government directive, or the requirements of applicable law. In such situations, we will disclose only the minimum information necessary.

4.3 Business Transfers

If 12jet undergoes a merger, acquisition, or sale of assets, your information may be transferred. In such cases, you will be notified in advance and protection under this Policy will continue.

12jet uses industry-standard technology and practices to protect your personal information:

• SSL Encryption: All data transfers are secured through 256-bit SSL encryption.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Access Controls: Only authorized staff can view your information for specific purposes.
• Security Audits: Regular system security testing and vulnerability assessments are conducted.
• Secure Servers: Our servers are protected by modern firewalls and security protocols.
• Staff Training: Our staff receive regular training on data protection.

However, transmitting information over the internet is never entirely risk-free. Even though we take every precaution, we cannot guarantee complete protection against security breaches. For this reason, it is very important to keep your password confidential and to notify us immediately of any suspicious activity.

12jet uses cookies and similar technologies to enhance your browsing experience and to operate the platform correctly.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform. Without these, the site does not work properly.
• Functional Cookies: Remember your preferences and settings, such as language selection.
• Analytics Cookies: Collect information about how the site is used, which helps us improve our services.
• Security Cookies: Used to detect fraud and ensure security.

6.2 Cookie Controls

You can control cookies by changing your browser settings. However, disabling essential cookies may affect some functionality of the platform.

12jet retains your personal information only for as long as necessary:

• Active Account Information: Retained for as long as the account remains active.
• Transaction Records: Retained for the period required for legal obligations and dispute resolution.
• Identity Verification Information: Retained in accordance with regulatory requirements.
• After Account Closure: Certain information is kept for a defined period to fulfill applicable legal obligations.

After the defined retention period, we securely delete your information or anonymize it in a way that it can no longer be identified.

As a user of 12jet, you have certain important rights over your own personal information:

8.1 Right to Access

You may request to know what type of information we hold about you. We will provide you with a copy within a reasonable time.

8.2 Right to Rectification

If your information is incomplete or incorrect, you may request a correction. This can be done by logging into account settings or by contacting our support team.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, we are required to retain information necessary for fulfilling legal obligations for the defined period.

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes. In particular, you have the right to opt out of marketing communications at any time.

8.5 Right to Data Portability

You may request the information we hold about you in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at the email address listed in the contact section below.

12jet's services are exclusively for adults. We do not knowingly collect or process personal information from anyone under the age of 21.

If we become aware that a minor has provided us with information, we will immediately delete that information and close the associated account. If you believe a minor is using our platform, please contact us.

12jet may update this privacy policy from time to time. Changes may occur due to legal requirements, changes in our operations, or the introduction of new services.

We will notify you of any significant changes via your registered email address or by displaying a notice on the platform. The date of revision will be shown at the top of this page. Continued use of the platform after any changes will be considered your acceptance of the updated policy.

Please review this page regularly to stay informed about our latest privacy practices.

In some cases, your information may be transferred to and processed outside of Bangladesh in order to provide our services. Whenever we do this, we ensure that appropriate safeguards are in place.

We only work with service providers that comply with internationally recognized data protection standards. All international data transfers are protected by legal agreements.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. We provide support in Bengali and English 24/7.

We take every request seriously and aim to respond within a reasonable time. Privacy-related complaints are given the highest priority.

Related Information

Visit the pages below to learn more:

• Terms & Conditions
• Responsible Gaming
• About Us
• FAQ