12jet Responsible Gaming —
Keep the fun, keep the control
Gaming should be a source of entertainment — not a burden. 12jet is firmly committed to protecting every player. We are here for you with deposit limits, self-exclusion, and 24/7 support.
Why Responsible Gaming Matters
Online gaming is an exciting form of entertainment — but it is always wise to keep it within limits. 12jet believes that gaming becomes truly enjoyable only when each player has full control over their time and money. That is why we have placed responsible gaming at the heart of our platform from the very beginning.
Thousands of players across Bangladesh enjoy entertainment on 12jet every day. To keep them safe, we bring together modern protection tools, transparent information, and a trained support team. Our goal is simple — gaming should never be a source of problems, but always a source of joy.
Please remember, you must be at least 21 years old to open an account and play on 12jet. We take the age verification process seriously and strictly prevent minors from creating accounts.
Our Protection Tools
12jet gives every player the ability to manage their gaming experience on their own terms.
Deposit Limits
Set a maximum limit on your daily, weekly, or monthly deposits. Once this limit is reached, the system will automatically prevent any further deposits. This way you can stay within your budget and enjoy safely.
Time-Out Feature
Need a break for a few days? Set a time-out — from 24 hours up to several weeks. During this period you will not be able to log in to your account or place any bets.
Self-Exclusion
If you feel gaming is getting out of control, use the option to close your account permanently or for an extended period. After self-exclusion, the support team will assist you if you wish to reactivate.
Gaming Time Monitoring
See directly in your dashboard how long you have been playing. If you set a daily session limit, the system will automatically notify you once the set time is reached.
Loss Limit
Decide in advance the maximum amount you are willing to lose over a given period. Once the limit is reached, no further bets can be placed — reducing the risk of overspending in the heat of the moment.
Age Verification and Identity Security
12jet only allows players aged 21 or above to create an account. The identity verification process is secured through SSL encryption, so your information is completely safe.
Warning Signs of a Problem
If any of the following signs appear, take action immediately.
Repeatedly betting to recover lost money only makes the problem worse. This is a major warning sign.
If your attention drifts away from work, family, or studies and you are only occupied with gaming, it is time to be cautious.
If you find yourself hiding your gaming activities from the people close to you, this is a serious warning sign.
If you are spending money meant for food, rent, or education on gaming, please seek help right away.
Wanting to stop playing but being unable to — this is the clearest sign of problem gaming.
If you feel anger, anxiety, or despair after gaming, do not take it lightly.
Assess Yourself
Ask yourself these questions honestly about your gaming habits.
Calculate how much you spend on gaming each month. If it goes beyond your set budget, set a deposit limit.
Keep track of how many hours a day you are gaming. Use the session tracker and set a time limit.
If the answer is yes, contact the support team right now or activate self-exclusion.
If family or friends express concern about your gaming, respect what they are saying.
Using gaming to escape stress or emotional pain is a concerning pattern.
12jet's Commitment
We do not just operate games — ensuring a happy and safe experience for every player is also our responsibility. With SSL encryption, a fair play policy, and a skilled support team, 12jet is always by your side.
How to Use Protection Tools
After logging in to 12jet, look for the "Responsible Gaming" section in your account settings. There you will find deposit limits, session timer, loss limits, and self-exclusion options all in one place.
Setting a deposit limit is very straightforward — enter the amount and choose the period (daily / weekly / monthly). Changes take effect immediately. If you want to increase a limit, there is a 24-hour cooling-off period, which helps prevent impulsive decisions.
For self-exclusion, contact our support team directly via live chat or email. Our team will restrict your account promptly. All marketing communications will also be paused during self-exclusion.
The time-out feature is ideal for a temporary break. A short rest clears your head and makes decision-making easier. Remember, taking a break is not a weakness — it is the smart thing to do.
Need Help? We Are Here
If gaming is becoming a problem, do not wait — talk to us right now.
Live Chat Support
Our support team is available in Bengali and English seven days a week, twenty-four hours a day. Ask us anything related to responsible gaming directly in the chat — we will help without judgment.
24/7 support available in Bengali
Contact by Email
If you want to explain your situation in detail, send us an email. Our responsible gaming team will review your message and take the necessary steps.
Remember: Problem gambling is a common mental health issue and it can be treated. Asking for help is a sign of courage. You are not alone — 12jet's support team and the people around you are by your side.
Simple Tips for Healthy Gaming
Before you start playing, decide how much you are willing to spend — and stick to that limit.
Gaming is not a way to earn income, it is entertainment. Excessive focus on winning can lead to problems.
Take at least a few minutes' break every hour — get up, walk around, drink some water.
When your mind is not clear, making decisions is harder and the risk of overspending increases.
If you lose, stop. Trying to recover losses carries the risk of losing even more.
Talk openly with someone you trust about your gaming habits.
Enjoy Safely on 12jet
Enjoy entertainment responsibly. Browse our various game categories or visit the FAQ for answers to any questions.